I bought a SRICAM camera supposed to be 720p resolution, i. E. 1MPixels
Instead it was only 230KPixels (640x380pixels)
When I realized and claimed they said it was too late (only six months guarantee)
Clearly misunderstanding that it was a fraud since the camera was sold for a better quality, which was not independently of the guarantee
Dear Stefano P,
So sorry for any inconvenience we caused.We checked the products well before shipping, so there is only a small possibility to send wrong items. But still want to say sorry to you. According to Banggood Guarantee, refund or replacement for any item will be rejected after the 180 day period has expired.So if the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us picture proof of the error.We will find a reasonable solution for you. But the most important thing is that we should check the item more strictly before shipping to avoid the same problem recurrence.And Banggood always welcome kindly criticism and suggestion. Thanks for your kindly understanding. Have a nice day!
Best regards,
Banggood Team
Dear Stefano P,
So sorry for any inconvenience we caused.We checked the products well before shipping, so there is only a small possibility to send wrong items. But still want to say sorry to you. According to Banggood Guarantee, refund or replacement for any item will be rejected after the 180 day period has expired.So if the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us picture proof of the error.We will find a reasonable solution for you. But the most important thing is that we should check the item more strictly before shipping to avoid the same problem recurrence.And Banggood always welcome kindly criticism and suggestion. Thanks for your kindly understanding. Have a nice day!
Best regards,
Banggood Team