Stefanie L.

I got lured into a free one month trial because it seemed so convenient. I really regret doing it. They substituted several items with other items not the same (i. E. ordered Sugar Smacks cereal and it was substituted with Raisin Bran). They didn't have the smaller sized bean dip I needed for a recipe so they substituted a huge size that I didn't need (and charged me the cost for it). I indicated I didn't want to pay a 10% gratuity which was optional but was charged anyway($15). Everything went wrong... these are just a few of many frustrations and I only used it ONCE! I cancelled my free one month trial. I contacted customer service to let them know I cancelled. Today was the one month expiration of the trial and I got an email saying I was "conveniently" charged $149 on my Visa for a one year membership. Ugh! I told my husband I had a bad feeling this would happen. Total scam. Be smarter than I was and avoid instacart.