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StayAway F.

Contributor Level

Total Points
80

1 Review by StayAway

  • PartsGeek

12/5/18

We will never purchase from Partsgeek again and encourage you to take your business elsewhere. To return a package, YOU must pay shipping. I paid $82 to ship something back which was ridiculous. On top of that, I was refunded on the WRONG part and it took... 2 weeks to get this resolved. Multiple phone calls, TERRIBLE WAITING TIMES! I'M TALKING LIKE 20 MINUTES to be connected with someone, only to be connected with multiple service reps (despite being given "direct extensions" (that's a lie), all saying in regard to refunding the wrong part that "we need to check with the warehouse so call us back tomorrow." Warehouse story is the same. Note for future people: please ask for the manager. I finally got this resolved only after talking with the manager.

Please please please do not use partsgeek. Their customer service is horrendous. Worse yet, the service reps don't believe you... i'm trying to explain to them that the part you refunded me for IS IN THE CAR so it's impossible i sent that back. Their reply "well the warehouse said"... it seriously took a manager to get the warehouse to take a picture of the inside of the box to confirm I INDEED WAS CORRECT.

NEVER shopping here again. Period.

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