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Haband

Haband

4/3/19

Purchased a pant suit for my 90 year old mother to wear one time for my wedding. Since she has congestive heart failure she's gained a bit of weight and needs a larger size. I was informed to use their "prepaid" shipping label that I would be charge $9.99 to do so OR I can choose to return it another way of my choice. In other words - they do not offer free returns. Secondly she needs an XL rather than a L and they are also going to up-charge an additional $5.00 for the size. While I am willing to pay for the larger size needed the fact that this would be an EXCHANGE and NOT A RETURN is unfair to charge for this. They should be ashamed to charge for an exchange. I can also understand if this would have been a straight return to accommodate a "restocking fee" but that is not even the case here. In the end a $35.99 outfit will end up costing me close to $50.00. The thin cheap material is not worth $50.00 and I was willing to pay $35 for her to wear one time. This is turning out to be a nightmare!

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