starr b.

I am a fan of Groupon, I use it all the time. However, this last purchase was for a groupon getaway. I accidently put the wrong date. I waited for my confirmation email and was give a number to call. I called that number and was on hold for at least 20 minutes. Finally I got another number for Groupon, called them and was told they had to transfer me, they couldn't help me. I asked to speak to a Supervisor and she stated they were all in a meeting. It was obvious that she was from India. I explained to her I have been on hold for over 30 minutes and she said there was nothing she could do. I attempted to email, every time I typed in my questions, it gave me a defaulted answer. After several tries, I was finally able to send an email and they did get back to me, telling me what I already know but was trying to avoid. I had to cancel the trip, wait 10 days to get my money back and reorder. No apologies, nothing. In the end, I was on hold 1 and 24 minutes. I truly don't believe anyone would have answered that phone. Groupon should do better, I spend alot of money on them.