From day one I have had nothing but problems with the phone. Difficult to make a call, same receiving them. Battery won't hold charge, it gets very hot. It freezes up all the time. If I needed to make an important call concerning a life or death situation you can forget it. When I did call customer service and complained they said that the only thing I could do was buy another phone because they had no idea how to fix it. I will be calling the Better Business to report this matter.