I ordered comfort tickets for my husband. From Montreal to Fort St John. I ordered comfort because they had free first bag of luggage and free preferred seating. After i had paid $245 over the price for basic economy, i received an email the next day saying they were refunding me $16.88 as the seats were not available as the flight company (Air Canada) had blocked those seats. I called customer service and they explained if i wanted preferred they could do that for an extra $97. I explained i had paid for comfort and they agreed but said that did not include preferred seating. They also informed me that my husband just had to ask for those seats when he got to the airport. NOT only was this a lie, when my husband showed up at airport they told him he had no seat and would have to sit and wait to see if they had any available seats left. When i checked his ticket stub the Air Canada lady had handed him it said (basic economy). I was furious that i paid for an upgraded ticket of comfort and they gave him a basic. Of course the company would take no blame for anything! They are frauds and liars and i will make sure to tell every one i know how much of a scam this company is!