I too would award LegalZoom a zero or better yet a below zero rating if possible. I thought it would be easier to have them handle my LLC, however it turned into a nightmare. They made themselves the Registered Agent even after I explicitly told them NO! On top of that they wanted more money to change the Registered Agent! This may not meet the legal definition of extortion, but it sure meets the man-on-the-street's definition.
It is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. I would like to research your account and try to make things right. Please contact me directly via help@legalzoom.com.