Stacy W.

I purchased a $600 Quasar unit from them, but had a $116 discount from a promo code. What I received was the 'baby' version, that sells for $300. I contacted them the day that I received it. They confirmed that it was their error, and would send me the original purchase. Based on my conversation with them, I no longer had any trust whatsover, that they would sent me what I paid for. So I returned the product for a refund. 2.5 months later, still no refund. So I called them yesterday, and was getting the same runaround, UNTIL I shared that I had purchased this product with my Capitol One credit card. All of a sudden they became more coorperative. Hmmmm. Even tho the Dermstore sent me a confirmation email of my refund, via crediting back the cc, it states that it can take up to 9 weeks for the refund to process. What? So I immediately called Capitol One. They ALWAYS have my back. Which means, that I will get my refund, because Capitol One will make sure of it. Thanks Capitol One. And I will NEVER EVER purchase ANTHING from Dermstore again. Buyer beware!