Stacy W.

Approximately a year ago I purchased a Delta Esque touch faucet from a high end plumbing supply store. Love the technology, but the faucet has some faults. First, it runs on batteries, really? It is connected next to the garbage disposal that runs on electricity so why not run on electricity? Batteries are against the back wall under the sink and not easy to get to. They last about a year, but when they go out you have NO water! Also, we had to tape the case closed because the closure did not work. Second, the sprayer is angled out and, even with my large, deep sink, I get wet when I turn it on (unless I am very careful). I called customer care about this and she suggested I check the aerator. Good idea which I had tried to do but could not figure that out. Guess what, no aerator on this unit!? Then she said she would send me out a new sprayer. It was same as the old one so, no help there. Third, the temperature adjustment is off. The water is hot or cold most of the time because it is difficult to find the warm range in the controls. Third, when the faucet is set on hot and you turn it on, the hot water comes out for a couple of seconds with great pressure. I have no idea why and neither does my plumber. My parents have the same Delta faucet with touch technology but a different style. The nozzle is angled down so it doesn't spray you, temperature settings are easy to adjust, and they purchased it at Lowe's for far less than I paid. If we did replace the faucet, we would have to pay a plumber ourselves to do this and it takes HOURS so that is very costly! I would not purchase this again.

We were updating our kitchen and wanted a touchless faucet. This Grohe model was sleek and not as big as most of the ones we saw. It was a little pricey, $650.00, but we thought it was worth it. Wrong. During the LENGTHY installation process, our plumber could not get the water to come out more than a small dribble. It was their flow restrictor. Really? That was normal? After talking to Grohe customer service, they said they had another flow restrictor we could use and would be glad to mail it. Again, really? Once the faucet was working, it dripped constantly, then flowed constantly and came on without being touched and wouldn't come on no matter where you touched it! AND unlike Delta, you can not turn it off! The touch feature is always active. If it comes on while you aren't there it could flood your home.We finally took out the batteries. Called customer service. Sounds like to them we need some more parts. It took the plumber 4 or 5 hours to install this crazy thing and they want us to pay him more money to figure out what is wrong with their brand new product?! Not happening. Of course, he said, we could always take it back (this makes the return the problem of the plumbing supply place where we purchased it). We took it back. Do not buy anything from this company because customer service was not concerned at all that their product was substandard.