Stacy R.

I purchased a few outfits and some shoes knowing this would enter me into "the VIP club"
I liked a couple of the outfits, but a few things didn't fit. No problem, they advertise free returns. Only it can't be done online. You have to call. And it's a long and painful phone call (mine was almost 30 min!) And if you don't take store credit, they charge you $5.95 restocking fee!

I have purchased many pairs of 14K gold earrings for my daughters through the website. In less than a year, 1 of those pairs had the paint come off. The company will not replace them because the warranty on earrings is only 30 days. I expected these to last longer and be of higher quality so I'm disappointed the company could care less.