Stacy L.

I made the HORRIFIC mistake of order a pair of shoes off of this website for my company's christmas party. I paid $22 for expedited shipping, as it indicated the shoes would arrive withing 1 week, on 12/13/19. My party was the evening of 12/13/19, the party came and went and the shoes never arrived. I contacted the company and the shoes didn't even SHIP until 12/14/19! I attempted to contact them through email AND live chat. Requesting a FULL refund, and the email response I received was barely comprehensible:
Dear Stacy,
Thanks for your concern of Tbdress.
We are sorry actually everything goes well
The receiving time =processing time +shipping time
The processing time for item is 5-9 days
The expedited shipping 3-6 days
And your item has gone throgh the processing time and it is under the shipping time now
And the shipping fee is for the shipping company to deliver the package, we could not refund you

You can click the link https://www.tbdress.com/?CSID=******* to order get the coupon 10% discount, the coupon code is any10.
Thanks.

If you have any other questions, please do not hesitate to contact us and we will reply you as soon as possible.

Thank you and best regards,
Devine

Customer Service Department.

NEVER AGAIN.