Stacy F.

I just had a terrible experience with Hoverkicks and want to share my story so others know to steer clear of this company. Our order took 2 weeks instead of 2 days, fit smaller than expected, couldn't be exchanged due to not having the replacement, and then I was told I couldn't get a refund. First they said it was due to being over the number of days on their return policy. When I called and pointed out that I was within the time period, they told me they inspected the shoes and they had been worn. This was blatantly not true. This is not an honest company. Because I was so done with this company, I ordered similar shoes from Amazon that are not the Hoverkick brand, which arrived in two days with no issues. So the shoes they are forcing me to order (since they won't allow me a refund) I'm donating to Boys & Girls Clubs so at least something positive comes out of this awful customer service experience. FYI it has been 6 weeks since my original order.