I had 2 orders for Mothers Day. I wanted 3 orders but to send some to my aunt who lives 1/4 mile away would have been 75.00 after all the shipping charges so I got her something locally. One of the 2 was for my mother-in-law and the other one for my mom. My mother-in-laws arrived on time with a 9.99 S&H and an additional 4.99 for a guaranteed delivery by the Friday before Mothers Day AND a 3.99 rural shipping fee. SERIOUSLY Rural? I let it go because they are about 3 whopping miles out town. My mother's gite however is what really torqued me off! I paid 9.99 for S&H 4.99 to guarantee delivery the Friday before, ALSO a fricken 3.99 for rural delivery and SHE LIVES IN TOWN! I paid it because I just wanted to get them ordered and not worry. Well Friday came and went, but late Saturday afternoon they finally showed up. They both loved the berries and cheesecake but the RURAL charge and then they didn't even get my moms there on time BS! Then trying to find a customer service email to send in, Ityped it out on three different occasions and they always came back "undeliverable" the *******@customerservice is a fricken joke! Then the other links send you to the "flower" business that is attached to Sherris Berries. You are ALWAYS redirected no customer service email works. But they certainly send almost daily their sales promotions pushing the good treats but crappy prices and service.