Stacy C.

I purchased the promotional offer of digital copy HDX on vudu 9/27/17 with sole purpose of recieving the copy and special tiara gift as it was advertised at the time. I waited for movie to be available in stores, then weeks for the movie/gift to be sent to me, nothing came. I sent an email to customer service on 10/27/17, but still did not get a response. I called customet service 11/11/17 and got MELISSA who repeatedly said the promotional offer had ended in June. My question was if it ended in June then why was it still being offered in September when I made my purchase. She told me to send in a screen shot of the offer then they would honor it... wtf... if I knew at the time I would have this problem, of course I would have taken a picture for evidence. She repeatedly said her team adviced her that the promotional offer expired in June... what happened to the customer is always right policy... I have been a customer for years and definitely am not trying to get something for free. If I make another promo offer purchase I will make sure to take a pic of the offer as proof, but reading some of these reviews, I am not sure if a problem did come up that it would be fixed correctly.