stacy c.

I have been purchasing items from Zulily for a few months now. Despite very long shipping times, I was please with what I received. However, I found out today that a SKIP HOP diaper bag that I ordered three weeks ago (progressed from "confirmed" to "in transit to zulily") is now CANCELLED! I will not be getting the bag that I ordered while hundreds of other orders for the same bag is being filled. The customer service rep (who was very nice) explained that the vendor may say they have 1000 items to send, but may only send like 980 or may send some damaged. I think this reflects VERY POORLY on both ZULILY and SKIP HOP and I will think twice before I order from them again. Please keep in mind that "confirmed" and "in transit to zulily" DO NOT MEAN ANYTHING and you're order is not complete until you have a tracking number.