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It's hard to get help. And a problem needs to wait more than 1 month and still unsolved and without any explanation.
Stacy C.'s review of TemplateMonster earned a Very Helpful vote
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TemplateMonster are a pack of fraudsters. I paid $199 for the template customization service, and...
They scammed me and then fought my CC charge back. No one responds and I am out $40. Beware these...
Dear Stacy,
We apologize for the inconvenience. The Shopee theme you purchased is produced and supported by an external theme author and according to tickets ETK-131-34472 and LPF-393-52970 the problem you faced was successfully solved. In case you are still having issues with the purchased theme please contact our customer care team for further assistance.