Staci M.

I've sent 4 huge bags of clothes to them, knowing the value I'd get was only pennies on the dollar but it was fast and painless, unlike trying to sell them myself. Yes, they bought a lot but in total I've only made about $50 from them and found the items I bought in return to be more used than gently used for the price. Their return policy really blows too. You have a small window to try on the clothes and get everything back to them and if you don't get your stuff shipped out in time, you're stuck with them. I requested a return in 4 days, packaged it up and then the package got forgotten in my car for a couple of extra days so it's been "cancelled" even though it's under 14 days from delivery of product. Bleh. Oh, and no one ever answers your emails requesting help and they won't let you call.

Also, they now send anything they don't buy from you to a reseller instead of donating them to charity as they did in the past (unless you pay $12.99 to have the unwanted stuff returned to you) claiming this helps them recoup labor costs (which I would have thought came out of the sales proceeds). Not sure this is worth the time and effort and I won't ever buy from them again.