Stacie H.

Oh where to start…

I've purchased twice from LXR and Co. The first time was more or less seamless, but the bag I did receive stunk like mold and mildew. I'm still airing it out as we speak.

The second time has been a very frustrating and disappointing adventure. I purchased a Fendi baguette bag. First of all it was listed as a vintage bag, which it is not. The bag was released in spring 2019, which is in no way shape or form classified as vintage. Honestly, this should have been when the alarm bells rang off, as they clearly are not the experts they claim to be in luxury goods.

Secondly, the bag was listed as only including the strap. I was 100% okay with this fact, but just wanted to double check that the bag in fact didn't come with its original authentic dust bag. After emailing customer support, they in fact confirmed it DID NOT, come with its original dust bag. Since that was the case, I was completely willing to purchase a Fendi dust bag from eBay, which I did because I like keeping my bags in their dust bags.

This leads me to when the bag arrived. Not only was I shocked that it in fact arrived with its original dust bag, again after I was told it DID NOT, the Fendi baguette I received was in the large size. The Fendi baguette bag was listed as size M, meaning it should have been the medium Fendi baguette. The large which is 33cm instead of 27cm makes a world of a difference on a tiny frame (I'm 5'2").

I honestly let that the size discrepancy slide as I thought to myself well I don't have any bags of this size in my collection so I'll keep it, but the most annoying thing to me is that they straight up confirmed to me that it didn't come with a dust bag when it in fact did and now won't reimburse me for my troubles.

So to recap not only did they misinform me when I reached out to them, but they also gave me a completely different sized bag and listed it as vintage, which it is not.

What kills me is that their email replies were short and curt, and never friendly or elaborative, whereas on here they take the time to look professional and act like they care because it's out in the open for everyone to see. This should be a red flag for anyone, especially if you're investing in an expensive purchase.

If they're not willing to do their research on the products they're selling or extend an olive branch for a simple $41USD reimbursement for a dust bag, after you just spent thousands of dollars with them, they clearly don't value their clientèle.

Please stay away from buying from this company unless you want to be misled and disappointed. I for one do not trust them as a company, and will be spending my hard earned money elsewhere.