Member since December 2015
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I ordered an expensive large bottle of a product I have enjoyed using previously, Neocutis Journée. The airless pump broke and I cannot get the product out. The manufacturer said to return it to point of purchase and it would be replaced at no cost. However, when I contacted TheBeautyPlace.com, they said it was beyond their 30-day return policy and refused to replace it. Update: the manufacturer, Neocutis, informed me that the BeautyPlace is not an authorized retailer, and therefore would not replace the defective package for me, either. **Buyer Beware: I'm out $116.**
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Stacey K.'s review
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