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I ordered an expensive large bottle of a product I have enjoyed using previously, Neocutis Journée. The airless pump broke and I cannot get the product out. The manufacturer said to return it to point of purchase and it would be replaced at no cost. However, when I contacted TheBeautyPlace.com, they said it was beyond their 30-day return policy and refused to replace it. Update: the manufacturer, Neocutis, informed me that the BeautyPlace is not an authorized retailer, and therefore would not replace the defective package for me, either. **Buyer Beware: I'm out $116.**
Stacey K.'s review of The Beauty Place earned 9 Very Helpful votes
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Empty.
I'm being charged for nothing and have no recollection of signing up. I don't even wear makeup....
It's bulls***! You pay only 0,99$, but you automatically subscribe to a plan and after 3 days you...
Hi Stacey,
Thank you for your review. We sincerely apologize for the dissatisfaction experienced. Our return policy & warranty policy publicly available on the website for customers states that we must be notified within 30 days of receipt of any issues with the order in order to correct it in a timely manner. The warranty policy and return policy states that merchandise purchased from TheBeautyPlace.com is subject to only TheBeautyPlace.com's return policy.
Had we been notified before August 27th regarding the issue, we would have gladly exchanged the item for you or issued a refund for the defective item.
In fairness to all customers, we must stand behind our policies.
We would love to give you a discount to use on future orders if you wish and apologize for the inconvenience caused.
Thank you,
TheBeautyPlace.com