Used this service to send a parcel to oz, sent on the 7th of September. Paid for guaranteed delivery by the 14th of September. It's now the 21st and it still hasn't arrived (which is beyond annoying as it's a birthday gift) I contact them and she says it's being held by customs as will be a customs charge. They didn't quote this in the original price, and claimed that because customs is out of their control they don't owe me a refund for the guaranteed delivery. They rip you off and can't even be bothered to deliver your parcel. Wouldn't use them again ever! Save your money and Agro!