Stacey H.

Ordered a great dress in two sizes. Resevation confirmed the two sizes were available or I would not have ordered. The fancy cocktail dress arrives and the one size doesn't fit. Apparently they ran out of the other size and never told me. Instead they changed to another style dress. The second style is not even a cocktail dress but an ugly drab flower curtain like dress. Not a fancy cocktail dress like I ordered. Four hours to my event I am left with no dress and a pricey rental I can't wear. The stylist never phoned to say they were changing out the dress and ask for my feedback on a different dress (which I would have done). I had to run to the mall, I'm now wearing a dress I don't feel great in and I have to wait for RTR to refund me for at least five days. I waited on the phone for over 45 minutes with no response, tried using their chat feature that was clearly automated and cut me off because no one was available to help. Finally spoke with someone that gave a half assed apology and email with a 20% off promo code. I had a few good experiences prior but would never use them again. They left me stressed and just not feeling my best at a formal event. Overall, I would stay away from them unless you want to feel stressed looking for a dress at the last minute.