STACEY D.

I am a small painting contractor and I foolishly got into a contract with Dex to create and manage my website and Facebook, list my business, and to use Thryv as my customer management system. I asked for administrative access to my website (it is supposed to be mine anyway) and they wouldn't give me access unless I signed my domain name over to Dex. My Facebook updates sometimes had nothing to do with my business - like pushing striping parking lots when that is not a service we do! Thryv is not a user friendly program, it is difficult to adapt to my company, and you can't edit estimates or invoices - you have to erase whatever information you put in an individual item and re-enter it to make any changes, which is a real pain! The program is clunky, I was able to do what I needed to in QuickBooks must faster! Also, I felt like the call volume generated by Dex was much lower than from other sources, but Dex was pretty spendy - Just Thryv was about $285 per month! I got into a cash flow problem and called Dex to see if they would let me out of the final 2 months of my Thryv contract, since I hadn't used the program is over 5 months. It's a tiny amount of money for Dex, but would have helped me a lot. They didn't even try to consider my situation, and refused to make any accommodation - which shows how little they care about small contractors! In the end, I will pay $3,400+ for a program that did nothing for my business. Shame on me for signing the contract, but shame on Dex for their lousy customer service! I will say, my $#*! is with the company, not individual employees, but it seems to me they are all trained to give broken record responses of the company line! I will never have a listing with this company again once my contract is up!