I have been a huge Amazon fan for years... Prime member for years... almost all on-line shopping dine through Amazon. I have relied heavily on their customer reviews because I felt that they were an HONEST evaluation of a given product. I discovered this week that their reviews are a LIE. They CENSOR and BLOCK negative reviews of verified purchases. This is OUTRAGEOUS. I am shocked and dismayed and wish there was some way I could tell the public at large that AMAZON REVIEWS ARE A SCAM. They will block negative reviews so that people will continue to waste their money on junk products.
Here is the story and the proof.
I purchased a stupid Christmas beanie cap on one of their Black Friday lightning deals. It was only like $6 or $7. The fabric has Christmas lights around it and they supposedly lit up. I thought my high school daughter would get a kick out of it. Despite being Prime, it took like a week to arrive (their "2 day guaranteed free shipping is another scam which has frustrated me, but not like this... not enough to make me quit the convenience of Amazon). It shows up yesterday and I pull it out of the package and discover that - not only does it NOT light up, it has zero wires and no battery pack. There is a small pocket sewn in the inside where the battery and switch are supposed to be, but again, there are no wires and no battery. It was cheap and I didn't really care enough to return it, but I went onto website to leave a review. (I will generally leave reviews on products that are either 5-star fantastic, or 1-star terrible. I think those experiences are most valuable to other shoppers.) I went into my account and started my review by clicking the one-star button. This should have allowed my to then title and explain my poor review. Instead, I git a message saying that Amazon could not accept my review if this product (mind you, all I had done was click the one star button.) They said that they had some unusual review activity' so they were blocking reviews of this product. I went back into the product image and lo and behold, I see the questions and comments part, I discover that multiple customers received hats just like me. No wires. No battery. And they were also very upset that Amazon was not allowing them to review it. So I sent Customer Service an email expressing my dismay at them blocking honest reviews of products by verified customers on their website. It took a full day (not the 12 hours promised) to reply, but this was the response:
Hello Stacey
This is Deleon from Communities.
We couldn't accept your review for Windy City Novelties LED Light-up Knitted Ugly Sweater Holiday Xmas Christmas Beanie - 3 Flashing Modes (FA La La Beanie) because we detected unusual review behavior on this product. We place limits on reviews to preserve trust in customer reviews. This can include limiting submission of all reviews or limiting reviews to Amazon Verified Purchase reviews.
For more details, please see our Community Guidelines:
http://www.amazon.com/review-guidelines/
For more information about Verified Purchase reviews:
https://www.amazon.com/gp/help/customer/display.html?nodeId=*******
We look forward to seeing you again soon.
Best regards,
Deleon A...
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---- Original Message: ----
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12/01/18 17:18:07
Your Name: Stacey
Order Id: **************852
Selected Order Items:
Windy City Novelties LED Light-up Knitted Ugly Sweater Holiday Xmas Christmas Beanie - 3 Flashing Modes (FA La La Beanie) - **************852
Comments: This "light up" hat came with zero wires and no battery pack. Looking at the customer questions/answers, this has happened to a lot of people who ordered this as one of your Black Friday deals. I went to leave a review and it says that Amazon cannot accept my review of this product. What?! You are deciding that customers cannot review a product if something you are selling is total garbage? It is not worth my time nor energy to return it but I wanted to be able to at least warn other customers about this product. I have always relied heavily on customer reviews and is why I have always been a fan of Amazon despite numerous frustrations with shipping expectations that you set but rarely meet. Now I know that your reviews are a fraud. You shut down reviews of products that do not even meet basic standards. This company should NOT be allowed to sell through Amazon AND you should allow every verified customer to review any and all products that they have purchased. Shame on you. I will likely quit Amaxon because of this and will post on a review website that you are sensoring and blocking negative reviews.
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The bottom line is this: Amazon is a DISHONEST COMPANY who is censoring customers reviews to protect their bottom line. They want everyone to waste their money on this stupid garbage hat because it makes them money. They want us to believe that the reviews we read are real and are from verified' customers, but they don't tell you that it ya all a lie because they pick and choose which reviews to accept. It is really a disgrace. They were the first company to publish customer reviews in 1995 and now they have lost their way. SHAME on Amazon. I will miss the convenience of shipping with them but I cannot support such a loathsome, dishonest company any longer. I hope all who read this will boycott Amazon as well.
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