- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
We ordered personalized shirts for a big surprise trip for our daughter. My husband and I received our shirts in a timely manner, but the shirt we ordered for our daughter has STILL not come in. Our trip has come and gone, and she didn't get to wear the matching shirt with us. Luckily, we ordered two more shirts for her from an Etsy shop, so she had something special to wear.
We sent two requests to customer service, well in advance of our trip. They responded within about a day, saying "we are sorry for the delay... We don't have an ETA on your order." In today's technology world, how do NOT KNOW when something has been created and/or shipped?
I will NEVER shop Zazzle for anything ever again! I urge you to carefully consider making a purchase here!
Stacey hasn’t received any votes.
Stacey hasn’t received any thanks yous.
Stacey doesn’t have any fans yet.
Stacey isn’t following anybody yet.
Empty.
Hello Stacey,
I am so sorry to hear about the extended delay with your daughter's shirt order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine