Stacey D.

I have ALWAYS been satisfied with Lululemon products and service. Between myself and 2 teen girls, I spend thousands per year (usually about $200-300 per visit) and I've spent this money for many years.

Unfortunately, I had a situation with pink hottie shorts that never arrived, so I called the toll-free number only to be told that the shorts "had a shipping label problem and they were never shipped". I was NEVER notified about the shipping issue (from either Lululemon or FedEx). I was only given a tracking number that didn't give any details. The educator (as the customer service reps are called) from Lulu, instructed me to contact my bank and dispute the charges instead of giving me a refund. AND, when I asked for a manager,
I was told "none of our managers are customer facing, so I will send you to our resolution team for follow-up in a few days". The educator refused to let me speak with another human while on the phone. In fact, her response was "you're NOT understanding me, so I will end this call". She hung up on me while I was asking for her employee identifier. She was one of the WORST ever.

There are lots of competitors coming to the market who would love my biz and I will pause before giving Lululemon my money in the future. It was a very unfortunate way to start my Monday.

I would suggest customer support resource should anything arise or you need help troubleshooting. Contact via email