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S S.

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Experience: Travel

Member since June 2020

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1 Review by S

6/1/20
Worst Customer Service-Cars are FILTHY (during Covid outbreak and before)- Cars are NOT maintained!!
My husband and I have been using Zipcar for years and if I could give it O STARS I would!!
It was bad enough that before the Corona Virus pandemic would we get cars that were absolutely filthy -both interior & exterior.
However, during the Pandemic, we were told that the cars were would be cleaned and sanitized after every use- NOT TRUE!!
Today- June 1st- we went to pick up a car that was not only filthy, but filled with garbage from the previous driver! In addition, every single light lit up (low tire pressure, issues with brakes, steering, etc.) This is NOT ACCEPTABLE especially during the pandemic when keeping things clean and sanitized are a matter of life and death.
After waiting 30 minutes, we reached a customer rep and were disconnect with NO CALL back! This will ABSOLUTELY be our last time renting from Zip Car. I would rather pay a bit more and know that I am getting a well maintained, clean, sanitized car.

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