Srinivas K.

Travel Triangle has outsourced our team of 18 members tour to Himalaya Tours. The Bus(AS01FC6030) and the driver Ajay gave real real trouble. The bus allotted was very old and from the start of journey we have faced problems. We were promised A/c coach but provided non-functional AC vehicle, suspensions are too weak, wiper was not working and tyres are old. The driver was really arrogant and did not even stop for tea when we have asked. He took good 7 hours (200 kms) from Gauwahati to Kaziranga and in the morning he has threatened to come late to go to elephant rides as he had a fight with the hotel staff for dinner. Meanwhile Himalaya Tours people who promised to block elephant ride gave hand after reaching Kaziranga for which we were there. We have to make all out efforts individually and bought tickets at premium at 10 pm! All the way the driver was mumbling as some of us have to go the Central Range. While coming back from Dawiki the Engine got heated up and we were waited with kids on the road till the engine cooled! Dawiki is a very dusted area and in absence of AC some got allergies and were bed ridden for two days. We were asking for replacement of vehicle but to no avail. After finishing Cheerapunji, while returning, the vehicles Break system failed and virtually we stood on the road for 2.5 hours but then the driver realised that it cannot be repaired then and on insistence arranged two Sumo vehicles for 18 people and with luggage! Since we have flight for the next we were forced to adjust into those two vehicles as they refused one more small vehicle also. When we were bringing to their notice they preached us to be patient! We have missed some sight seeing places also due to slowness of the driver and we had come to a situation when we thought it is enough if we move to airport on time as they have arranged the same vehicle from Shillong to Guwahati. Throughtout the trip we had tense moments because of the vehicle and the driver and made the trip a bad memory. I had proof for all the above statements.