Recently we ordered white alba truffles but when we received it we stored it overnight at cool NY temperature without opening the box. The next day the truffles had gone bad. We called the store and their response was that we did not follow storage instructions- to be stored in the fridge! OK so this was really overnight in a cool place, so why would they go so bad? OK, the container did not have any visible notification that it should be stored in the fridge --the store's response was it in "on our website". Really? Is this customer service -- shouldn't there be a label on the box for an expensive item that says store at 4C or refrigerate upon arrival! They refused to replace.