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Sridhar M.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Food & Drink

Member since November 2016

  • Review

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1 Review by Sridhar

11/15/16

Recently we ordered white alba truffles but when we received it we stored it overnight at cool NY temperature without opening the box. The next day the truffles had gone bad. We called the store and their response was that we did not follow storage instructions- to be stored in the fridge! OK so this was really overnight in a cool place, so why would they go so bad? OK, the container did not have any visible notification that it should be stored in the fridge --the store's response was it in "on our website". Really? Is this customer service -- shouldn't there be a label on the box for an expensive item that says store at 4C or refrigerate upon arrival! They refused to replace.

jonk41
Jon K. – Gourmet Food Store Rep

Thank you for your review, and thank you for shopping with Gourmet Food Store. Our fresh truffle packages are marked as "perishable" and we do offer storage information on our website. Truffles are extremely fragile and perishable, which is why we only ship them using Priority Overnight delivery service. It is not sufficient to store them at room temperature, even in a cool place. They must be kept refrigerated, preferably wrapped. You can see this information on our product page for the White Alba Truffles. We do sympathize with your disappointment, but unfortunately we cannot be held responsible when an item spoils because it was not stored correctly after delivery.
Once again, thank you for the feedback and for shopping at Gourmet Food Store.

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