I purchased a vehicle from tradecarview (TC-V) under the seller Carnival Co LTD, and it was one of my worst experiences ever. I suggest to stay far away from them.
First off they roll back the odometer and advertise fake odometer readings. I could the odometer reading was incorrect because the forget to remove the service history book from the vehicle. On looking through the service history it said that the vehicle had 130,000km on last service, which they claim that the vehicle had 60,000km. And it doesn't make sense to complain as it will just fall on deaf ears. TC-V advertises payment protection, and they never live up to this claim. Whatever the seller says they will agree with them and later on will tell you that they are not liable to make the seller offer a refund for false advertising.
When I questioned the company about the condition of the vehicle, they said everything is great high quality vehicle. But never mentioned that the windshield had a large crack. They purposefully take photos at certain angles to hide damage on the vehicle. When I received the vehicle I opened a complaint to the buyer about the windshield. They said they cannot do anything about it because it did not leave Japan with a crack (liars). And TC-V just agreed with them, saying oh the seller said it didn't leave with a crack so then it must be true. The nerve of these people.
TC-V just copies and paste the same response to you over and over again no matter what you say.
Below is the message they continually sent to me over and over again and never stepped in to make a difference.
"Dear sir
Thank you for your message.
Regarding to your request, only the seller can take prompt action for you.
As we checked, you have already sent a message to the seller.
Please wait for their reply patiently.
We are sorry but sellers cannot see messages addressed to Customer Support.
If there is no response from the seller in a timely manner, please let us know for assistance.
Kind Regards,
Customer Support"
You have been warned, stay far away from tradecarview / TC-V.