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S R.

Contributor Level

Total Points
166

1 Review by S

  • DHgate

4/1/16

The seller promised an item in 9 days. It took 51. The company makes you wait to dispute payment. Then they condescendingly call you "friend" and don't answer questions straightforward. They give you limited reasons to dispute and then use those reasons to "prove" that you don't get the customer service required to move forward. This is a fraudulent company. I will NEVER order from them again.

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Joy Y. – DHgate Rep

Hi S R.

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Thank you so much for your cooperation and have a wonderful day!

Regards,

Cess
Dhgate Customer Service

S Has Earned 6 Votes

S R.'s review of DHgate earned 6 Very Helpful votes

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