Spiwe S.

I WILL NEVER USE OR RECOMMEND this company to anyone. Booked a slot between 8am-4pm and they turned up 8pm! Ontop of that they closed their office by 19.2hrs when it starts 8pm finish! I had trouble with the site initially on booking. The inventory is misleading so when the 2 men (who did not understand our speak English) turned up they had only put 2 items on the inventory and then refused to take the large items. It was for moving house and somehow they do not seem to understand that with moving house comes other boxes. I was under the impression that I should only list the big items. Half an hour to 45 mins later of arguing with a do called very unprofessional manager, I was then charged adfitional money for being on first floor and swapping the bunk bed for a sofa bed... DAYLIGHT ROBBERY! No apology for being late! No bring human and meeting us halfway especially after a 4hr delay! Explained that kids had been affected by their delay! To add insult to injury the van broke down and needed a jump start! Ridiculous to say the least! I hope the drivers are paid well for their hardwork! Looking at where to take my complaint further! Does anyone know? So tomorrow we have to move all boxes ourselves! #Consumer Rights #fair pay #justice # professionalism