Spencer W.

I did not like that every single email I sent was to a new customer service rep. It makes it hard to fix the problem when the conversation is restarted every email. The emails were often informative, however I didn't like the information within them. I was more upset by Freelancers policy more than the customer service. When creating an account the instructions were VERY vague and difficult to understand. Especially regarding receiving payments from clients. It is the whole reason for using this sight and there is minimal explanation on the details of how milestone payments work. There is only basic information.
It ended up that I did work for a fake profile assuming I correctly implemented milestone payments, however it was not done correctly and I received no payment for my work. I was then charged a fee by Freelancer for working for free. I strongly felt it was unjust to charge a fee when there was a fake profile on their site. After 15 email exchanges of two weeks they finally annulled the fee. I would have preferred more understanding in this situation. But I guess all's well that ends well.