S P.

Last week I booked a room by calling reservations. Com from a rest stop in Idaho. I thought I was calling the hotel directly, turned out not to be the case. The agent confirmed all the details over the phone correctly. After being in the car for 11 hours, we get to the hotel and there was no reservation. They had booked the hotel in another city, hundreds of miles from my location! After considerable effort, the reservation was canceled and I was refunded the amount of the room. I am still trying to get the $14.99 "service fee" refunded. I should not have to pay for a service that I was not provided! It is unfortunate that there are so many reviews like this.