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soyoung p.

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1 Review by soyoung

Travelgenio

  • Travelgenio

“They return customers' mail without even reading it.”
5/21/19

They use their cards to change my flight canceled by the airline and receive a refund from the airline and do not refund me. I have sent many e-mails about this problem, but now they return without even reading my e-mail, instead of even reading it.
It couldn't be worse.

  • Comments (1)
  • 128K Views
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Thank you
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Travelgenio T. – Travelgenio Rep

Hi Soyoung p. Of course we can help you with your booking refund. Please note that repayment depends on the airlines and each of them have different administrative times. Please send us a mail to customer.service@travelgenio.com with your booking code and we will see your refund status and the approximately management it will take. Regards

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