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sotheur p.

Contributor Level

Total Points
83

1 Review by sotheur

  • SeatGeek

5/11/16

I needed to sell my tickets and the overall review of seatgeek were decent so I listed my tickets on here. I should've done further research and avoided using them. My tickets sold, I was happy because I expected to get reimbursed within the two weeks. I thought it would work like Stubhub. I was wrong. I decided to check my status and I read that you do not get reimbursed until AFTER the event. Naturally, that ticked me the wrong way. I reached out to their (lack of) customer service to get more information. It bothers me that the tickets that I paid for has been sold to someone else, seatgeek has been paid for it, but will not give me anything until AFTER the event. This is to protect their "buyer" but how about your seller? I now do not have tickets that I paid for (now belongs to someone else) and I haven't got paid. This event isn't until July. So now I have to keep my eye on this for two months! Oh and what did their customer service say "you are guaranteed payout IF the tickets scan at the event." So what if this person that purchases it from me, doesn't go for whatever reason? I don't get reimbursed because it wasn't scanned? That shouldn't be my problem. I should get paid for what I sold. Seriously, this has me beyond aggravated. I never will use such a company again. My solution? Pay me what I am owed and be done.

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SeatGeek T. – SeatGeek Rep

Hi Terry. We're very grateful that you took the time out to share your feedback about the seller side of our SeatGeek Marketplace and we are so sorry you had a negative experience. You're absolutely right that we wait to payout sellers until 24 hours after the event takes place and you're totally correct in saying it is to protect our customers who are buying tickets. SeatGeek Marketplace is one of our newest features and we're always looking into ways to make it better for all of our customers. We're constantly looking into ways that we can make the ticket buying experience safer and more enjoyable for everyone and your comments help point us in the right direction. We'd love to hear more about your use of the SeatGeek Marketplace so that we can get a clearer picture of how to improve going forward. Please email us at hi@seatgeek.com and we'll continue our discussion there.

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