Sophie M.

I have had the most frustrating experience I have ever had with any online shopping in my life. I ordered some extensions and they were not the color I wanted. I emailed them for over two weeks trying to return/ exchange them. Finally they get back to me. I send them back, paying for shipping on my own (although it says they pay for shipping). I ask for samples so that I can get the right color. Apparently they mail them, but I never received them. They finally send another sample and I get them. Right away I choose my color. She says she will refund me for the shipping I paid for and send out my new extensions with one day shipping because the process takes so long. They do not get sent with one day shipping and she gives me a refund (apparently) to the wrong card! I email her stating that, and have never heard back. On top of that, when they sent me my new extensions, they didn't put my name on the package, just my address. I noticed this on the shipping email, so I asked if they included my name on the package, and she said yes - which was not true. Overall, the extensions are a good product but the company is ran horribly. They don't even have many color choices. I will never be shopping here again.