Sophie M.

So... I played a little while ago and had a great reputation on the site. I had valuable horses I worked tirelessly to get, a top ranked equestrian centre. I worked hard. Than my Aunty and Nan both died in the same year. My dad got cancer and I was trying to study full time. Only recently have I been able to go back now that things are settled. But I can't... they deleted my account. This is absolutely pathetic! There is no excuse for deleting accounts due to inactivity. Pathetic! Literally every other account based games hold onto that information indefinitely. I have many and have not played some of these for actual years and I could still go back today with no issues. Absolutely awful. All my time and money down the drain. And the worst part for me? Is that they don't say it ANYWHERE that they delete inactive accounts! Literally no where. I checked their rules and help centre and it's not anywhere on the website. It's deceitful and nasty. Now all of my valuable horses are just gone and my passes I had just paid for before my life fell to pieces and I didn't have time to play for a while. It's jaur absolutely shameful of a company to do this. It's like if you go buy groceries and put them in your cupboard, but your supplier thinks you took to long to eat it so he steals it and destroys it.