Sophie G.

I used to love DHGate for buying jerseys (still love the jerseys I have, but had a bad experience last time so won't shop there again). I recently ordered 100 pieces of polaroid film, which the seller very clearly marketed as 100 boxes of film. I paid $74 and only received 5 boxes, because the seller claims 1 'piece' is one literal sheet of film. All the pictures on the product listing showed a box of film, and the title of the item just said Instax mini polaroid film. The only way to see that 1 piece = 1 sheet of film was if you downloaded the app and scrolled all the way through the fine print. Of course this was intentionally misleading, so I asked for a refund. The seller refused, and I requested DHGate mediation, and not shockingly they took the side of the seller. Pretty much I was told that if I had looked around better I would have known that I was only buying 5 boxes, so this is all apparently my fault. So I got no money back, and paid way more for a few boxes of film than I would have at literally any other store- not to mention that it took 2 months to ship, so by now it is too late for me to dispute the charge with my bank.
I'm not usually one to leave bad reviews, but I'm really disappointed in how DHGate handled this situation and they have lost a loyal customer.