I cannot express how disappointed I am in Lexington Law. Just yesterday, I signed up for the service and spent over 1 1/2 hours with Marissa, a Credit Consultant. I paid for the credit report even though this website, along with others indicate it's free of charge instead of the $14.99 I paid. During the session, we went over every single credit item (and there are lot of them) on all three bureaus. Today, I receive an email asking me to go through my credit reports and identify those items that need to be disputed one by one. This couldn't be true, since I completed the process yesterday. I called in and waited. The Paralegal explained that my file had not been completed. In fact, Marissa, labeled each item as not applicable. What? It may seem small to them, but dealing with credit issues is hard and painful. It's important to know you can believe it people who are working on your behalf; not to mention the service is NOT free. I asked to speak to a supervisor. Of course, no one is available. Yes, I'm ranting because I'm always disappointed in poor customer service and a lack of professionalism especially when you're just getting started. The worse part is nobody and I mean nobody cares!