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Sooz M.

1 Level 1 Contributor
  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Clothing & Fashion

Member since May 2016

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

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  • Profile Views

    126

Review Distribution

2 Reviews by Sooz

9/15/19

I ordered a swimsuit on 30th June. I started following up on why it wasn't received on 6th August and was told there had been a delay and it would be sent in a reasonable time frame. 5 emails later with no answer I cannot find what a 'reasonable time frame' is and I doubt I will ever receive it. These people are thieves. Customer service is a joke. They take your money and you won't see it or the goods at all.

5/19/16

Ordered two bathing suits to take overseas and they weren't sent in a timely manner. I said to cancel the order and refund rather than send. We had this back and forward email for days with me saying cancel the order it's of no use to me now. Then they said sorry, can't cancel it's already sent. But I'd spent the previous four days saying don't send I don't want it. It was nowhere near the size on the order chart and after still being given the run around I gave the two bathing suits away. English isn't their first language and customer service is not even on the agenda. They have no clue. As long as they have your money they do not care what your experience is or even if you are satisfied with the goods. I will not end up with a copy/paste response like all the other poor reviews. This is NOT customer service Rotita.

lindaw70
Rotita R. – Rotita Rep

Hi Sooz,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I checked your order and found that it's arrived in but not delivered because of incomplete address. So please contact TOLL express, contact number is +61 131 531, your tracking number is 500912447361

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