I was a customer for 15 years! No discounts for loyal customers. Prices go up more and more. Nickel and dimers! Customer service lies on the phone and then management does not contact you back at all when you have concerns. I do not recommend this service at all. 10 Channel line up is a joke, they do not tell you that you need a smart TV and let you cancel your entire cable. For the same 40 bucks for their 10 channels stream vue and you will get 40-50 channels. RIP OFF!