My initial consultation went great, the technician was really friendly and even advised me to avoid lasering certain areas as it would promote growth, she also told me I must be able to feel the laser sensation, if I didn't the machine should be turned to a higher setting. She then tested the laser on me and said I would suit a certain setting number to start off and the setting would be increase per treatments.The manager was there and told me I could pay in installments.
I went for my session a week later and it was a different technician, she was really rude and told me she wouldn't treat me until I paid all upfront, even though I had paid enough at that point for half the sessions! She just wanted the commission and told me the manager had no idea what he was talking about. Then she got annoyed with me when I asked what setting the laser was on because I couldn't feel it, I was told it was none of my business.
By the time I went for my following session the management had changed and so had the majority of staff. This new lady looks at you like you're dirt on her shoe and the staff take a hard sell approach, to the point where you feel incredibly uncomfortable. They always have the same 'specials' and they make out they're just on offer that day. Everytime thereafter I had a different laser technician. It's all about the money for them, I had huge patches missed by the laser and would ask them why they hadn't done those areas, only to be told they had, when I clearly didn't feel the machine touch my skin! I'm certain the machine settings were never increased. Other places I've been to have always been happy to discuss settings.
Honestly I was overjoyed my sessions were over. Yes, the cheap Groupon price looks appealing but it's not worth it, to be surrounded by these con artists. (Birmingham Branch)