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Sonja W.

Contributor Level

Total Points
95

1 Review by Sonja

  • Net-A-Porter

4/11/20

Half of my order was not included in the package (it was proved that it was not the carriers fault) and the ordered items really weren't cheap. The store refused to give me a refund even after multiple discussions with the service hotline. It was also proven that the recorded weight by the postal service was from the beginning not high enough, so that it was obvious that the store didn't include half of the items in the package. Finally I did pay for everything and could not get a refund for their fault!

Sonja Has Earned 13 Votes

Sonja W.'s review of Net-A-Porter earned 13 Very Helpful votes

Sonja Has Received 1 Thank You

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Jessica W. thanked you for your review of Net-A-Porter

“The exact same situation is happening right now. I bought a Gucci shirt and they put everything else but not my shirt. The box was so small, they are arguing that they could’ve placed the Gucci silk shirt inside that box even though so small.”

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