Half of my order was not included in the package (it was proved that it was not the carriers fault) and the ordered items really weren't cheap. The store refused to give me a refund even after multiple discussions with the service hotline. It was also proven that the recorded weight by the postal service was from the beginning not high enough, so that it was obvious that the store didn't include half of the items in the package. Finally I did pay for everything and could not get a refund for their fault!