You are cheating people. I ordered cake and card but you delivered in finished cake and a slip of paper instead of card. And when I lodged a complaint you made a false promise to resolve the issue. Instead you closed my complaint without resolving it.
Hopeless service...
Dear Sonika,
We apologize sincerely and will get this resolved at the earliest. Please share your order number and we'll start looking into it.
Flowerly yours,
Team Ferns N Petals