I piad a professional to do my taxes and I get $14 back. I called them and they explained that my daughter is no longer of age so I won't be able to get earn income tax credit. I told them my daughter is 6 years old. How do you ever determine how old she is? I don't know the guy said and he asked me to fax a birth certificate. I did fax the information and I call back to get a call back 2 1/2 hours later asking for the status of my fax. I just wanted to make sure they received it. The guy was so rude he said we don't have a personal fax ma'am with a tone on his voice. It takes about a week for an agent to get the fax because its only one central fax. So I told him, " now I have to wait weeks for you guys to fix your mistake?" he said "This was your mistake not ours." I was taken back by what he said already blaming me without even looking at my information, then he hangs up on me. Of course I wasn't going to call back and wait 3 hours for a call back. The IRS has the worst customer service reps I've ever dealt with.