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Sonia S.

  • 1 Review
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Experience: Business

Member since October 2020

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1 Review by Sonia

10/22/20
Thry will take money for extra requirements and will never pack eyeshadow or fragile cosmetic with proper bubble wrap and then they will not even provide thermocol peanut for safety of package, as it travel from usa to india, my things broke so badly. I wont suggest to use them. I have been having problems with them since last year and all my shipment came with broken stuff.and when i asked money back from PayPal they asked for return of things from india to USA, without return, and that is also not sure if they will refund the amount as insurence is just 1$ which is not even the cost of product. Sk plz save your money and choose better forwarding house.
monicaw14
Monica W. – USGoBuy Rep
We are sorry for the damages of your items. To save the most on your shipping cost, we have to take off most of the bags and boxes from your parcel while kept some necessary packaging to protect your items against damages. As you know, due to the complexity and uncertainty in international transportation, the balance between shipping weight and packaging is difficult to grasp.
According to common policies in carriers, if your package is damaged and you paid insurance, we will compensate the lower one of declare value and invoice.
In addition, we also issued two $6 coupons to your account.
Please check our terms here http://blog.usgobuy.com/insurance-claim.html
Thank you for your understanding and cooperation.

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