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Ok my update on the 17th of January someone finally called me about this and today I received a refund.
However this has taken far too long to resolve and as such I will not be changing my star rating. I see that quite a few of the bad ratings here are from long term customers of OzSale who have just started having problems and that is also the case for me.
This issue should not have taken nearly 30 emails to your customer service department and me writing bad reviews to be resolved.
OzSale you need to improve your customer service and resturns policy ASAP or you will keep receiving bad reviews. You need to answer people when they have an issue not ignore or send the same standard response.
You need to make it an easy process when things go wrong if you want to be a trusted company.
Thank you for finally refunding my money and putting this issue right.
Have just received another email from so called customer service. It is the exact response they sent in the 21 of December stating they need to investigate. Come on OzSale this has gone on long enough the parcel is missing stop ignoring me or when you do reply sending the same standard reply that does nothing - time to refund my money long over due I paid for these items in November.
Hi Sonia B, thank you for sending in your review, please allow me to apolgise that this has not been resolved for you and that the replies you have received are not as they should be. May I please ask you to call us directly on 02 8081 0972 so that we can help with sorting this for you as quickly as possible
I have left over 16 emails on your contact us page that you chose to ignore instead you chose to give me your fake standard response on here that states nothing using an 02 number that doesn't work. Still haven't got what I paid for that's the issue OzSale. Stop waisting my time and refund my money SHAME ON YOU
This website has terrible customer service if you actually get any response. I placed and order and the sale closed in November - firstly they told me the products had not arrived the latest is that the product has been delivered and they are following up with the courier company. They give excuse after excuse and give computer generated responses. I should have had the order in November and still nothing now I have emailed them about 16 times and they have not responded.
Hi Sonia, we value your honest review here and are concerned that you do not feel supported in your shopping adventures with OZSale. We are sorry to hear that you have not received a resolution and would please request to reach out to our Head Office on 02 8081 0972 so that we can look into this a set this right.
Sonia B.'s review of OZSALE earned 2 Very Helpful votes
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They frequently post items for sale with deep discounts, once your order is submitted and paid...
Hi Sonia B, thank you for the additional feed back, comments and concerns with OZSale this gives us the opportunity to look into this further and ensure we can further improve our service for our customers. Allow me to apologise again that this was not resolved for you in a timely fashion.