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My first and last experience with Tophatter. Bid for the iMac and won but I realized afterwards, I could get a cheaper and better iMac from Amazon. Delivery was extremely slow/late, and it was delivered damaged. They offered a special deal during checking out so I got a 2nd iMac but when I needed to return it due to damaged iMac, I had to pay for my own postage. No exchange, no replacement, no service whatsoever except return policy so bid at your own risk.
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi Song,
Thank you for your review.
I'm very sorry to hear you received a damage item. I know how frustrating and disappointing that must be.
I reviewed Order #: 79618930 and I see that we offered a refund upon return with the seller paying for return shipping. I also see we issued a $10 credit for reimbursement of some return shipping costs for order # 79618930 because the label we sent expired.
A shipping label was sent to you via email. You have 7 days from the date the request to return was opened to send the item back before the shipping label expires. Once the label expires the item must be sent back at the cost of the shopper. Any item can be returned up to 30 days from the date of delivery.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number. I hope this helps clarify our policy on returns. You can read here to learn more: https://tinyurl.com/yd75uc6e
Because we are not the seller of the item, unfortunately, we don't support the replacement of items, partial shipment of missing or damaged parts, or return of items for exchange at this time.
Please do know your voice is heard, I personally sent an email to the manager about the ability to offer exchanges/replacements. Because we aren't the seller of the item and don't have access to the seller's inventory I'm not sure of the challenges that might come with this, but please do know the request to allow this in the future has been submitted.
Warm Regards,
Angelique