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I ordered a gothic maxi allowed dress from them and they sent short version. I contacted them several times Asking for a refund and where I could send it back. I sent a screen shot of my order, pics of the dress they sent to maxi I have and they will not get back to me! All I wanted was an address where to send it and my refund and I cannot seem to get ANYONE to get back with me. Poor customer service, been waiting over a week and now I am stuck with paying for something I will never wear! Just wanting to warn you all!
Cannot find information about flying with pets. Was aggravated that a flight in February, over doubled the first of March. Gouging is a terrible thing to do to customers.
* CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Mike Q.'s review of DressLily earned 2 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Sondra,
We are sorry to hear that you have received the incorrect item.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
We are always happy to assist you.
Best Regards
Dresslily Customer Service